If the pad is DUALSHOCK 4, check whether the launched software is PS4-format or native PS5. Sony allows the former with supported games, not the latter as a standard gamepad.
Likely cause
PS5 menus and PS5-format games do not have identical controller rules.
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Diagnosis and next steps
- Read the game tile's PS4 or PS5 format.
- If it is a PS4 game, verify pairing and game support.
- For a native PS5 game, use DualSense or an exact specialty controller the game supports.
Important limit
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Relevant model evidence
| Model | Game / use context | Evidence status | Connection | Conditions and limits | Official evidence |
|---|---|---|---|---|---|
| DualSense Wireless Controller | Controller-supported games | Documented with conditions | USB, Bluetooth | Check game and feature support | Pair and connect DualSense with PS5 — Sony Interactive Entertainment, checked 2026-10-30 |
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If the issue persists
Record the exact model label, host or console version, game version, and connection mode. Compare the linked maker instructions. You can report an outdated result with an official source URL.
Official evidence
- PS5: The Ultimate FAQ — Sony Interactive Entertainment, checked 2026-10-30
- Pair and connect DualSense with PS5 — Sony Interactive Entertainment, checked 2026-10-30
- DualSense on PC, Mac and mobile — Sony Interactive Entertainment, checked 2026-10-30
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